Refund policy
Last updated: 12-08-2025
At Akai G Jewels, we want you to love your purchase. If you are not completely satisfied, we’re here to help.
Eligibility for Returns
-
You may request a return or exchange within 14 days of receiving your order.
-
Items must be unworn, unused, and in their original packaging.
-
For hygiene reasons, earrings cannot be returned or exchanged unless faulty.
How to Return or Exchange
-
Email us at info@akaigjewels.com with your order number and reason for return.
-
Once approved, you will receive instructions for returning your item.
-
Customers are responsible for return shipping costs unless the item is faulty.
Refunds
-
Refunds will be processed to your original payment method within 7–14 business days of receiving the returned item.
-
We will notify you once your return has been inspected and approved.
Exchanges
-
Exchanges are subject to stock availability.
-
If the requested item is out of stock, a refund will be issued.
Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us within 48 hours of delivery with photos of the product.
Contact Us:
📧 info@akaigjewels.com