💫 Warranty Policy

Last updated: 17/10/2025

At Akai G Jewels, we take pride in the quality of our pieces. Each item is carefully crafted and inspected before shipping. However, if an issue arises, we’re here to help under our warranty terms below.

💎 Warranty Coverage

  • All Akai G Jewels pieces come with a 1-year warranty from the date of purchase.

  • The warranty covers manufacturing faults or plating defects that occur under normal use.

  • If your item qualifies, we will offer a free replacement of the same or similar style (subject to stock availability).

 

⚠️ What’s Not Covered

  • Damage caused by misuse, accidental breakage, or general wear and tear

  • Scratches, bending, or tarnish caused by exposure to chemicals, perfume, or water beyond normal use

  • Lost items or damage caused by improper storage

⚕️ Allergic Reactions

All Akai G Jewels pieces are made with hypoallergenic, nickel-free materials suitable for sensitive skin.
However, as individual sensitivities vary, we cannot guarantee that everyone will be free from allergic reactions.

If irritation occurs, please discontinue use immediately.
Unfortunately, allergic reactions are not covered under our warranty policy.

🛠️ How to Make a Warranty Claim

  1. Email info@akaigjewels.com with your order number, a photo of the item, and a short description of the issue.

  2. Our team will review your claim and respond within 2–3 business days.

  3. If approved, we’ll arrange your replacement and confirm shipping details.

⏰ Timeframe

Warranty claims must be made within 12 months of your original purchase date.
Any replacements provided under warranty do not extend or restart the original warranty period.

❤️ Our Promise

We want you to love your Akai G Jewels — and we stand behind our craftsmanship.
If there’s ever a problem, we’ll do our best to make it right fairly and quickly.