💎 Frequently Asked Questions

Last updated: 17/10/2025

🕊️ About Akai G Jewels

Where are you based?
We’re based in the United Kingdom, and all orders are packed and shipped from here.

💌 Shipping & Delivery

Which delivery service do you use?
We use Royal Mail Tracked for all deliveries to ensure your order arrives safely.

How long does delivery take?

• UK Standard Delivery: 2–4 business days

• Free Delivery: On orders over £50
  (International shipping available soon)

Can I track my order?
Yes — once your order has been shipped, you’ll receive an email with your tracking details.

💫 Care & Quality

Is the jewellery waterproof?
Yes, all pieces are waterproof and sweat-resistant, made for everyday wear.

How should I care for my jewellery?

• Gently wipe after each wear with a soft cloth

• Avoid direct contact with perfume or lotion

• Store in your Akai G Jewels pouch when not in use

🔁 Returns & Support

Can I return an item?
Yes, we accept returns within 14 days of receiving your order if the item is unworn and in its original packaging.
(Please note: Earrings cannot be returned for hygiene reasons unless faulty.)

How do I make a return?
Email info@akaigjewels.com with your order number and reason for return. We’ll guide you through the process.

How long will it take to get a reply?
We aim to respond to all emails within 24- 48 hours (Monday–Friday).

🌍 Contact & Socials

How can I contact you?
You can email us anytime at info@akaigjewels.com or use our Contact Us form.

Where else can I shop Akai G Jewels?
You can also shop our pieces on TikTok Shop (@akaigjewels) and follow us on Instagram for new drops and offers.

🎁 Packaging & Gifting

Is the packaging gift-ready?
Yes — every order arrives in our Akai G Jewels box or pouch, beautifully wrapped and perfect for gifting.

💳 Security & Trust

Is your website secure?
Yes — akaigjewels.com is fully SSL-secured and powered by Shopify Payments, meaning your data and payment details are always safe.
(Essential for building trust with first-time buyers.)

🌍 International Orders (optional — if you plan to expand)

Do you ship internationally?
Currently, we ship across the UK, with international shipping launching soon.
Join our email list for updates.

🔔 Product Restocks

An item I love is sold out — will it come back?
Yes! We restock popular items regularly. Join our email list or follow us on TikTok to be notified first.